• This document is a set of decision-making information policies within the CMS2CMS service and a guide for community members to better understand the CMS2CMS support services. The document is limited in scope because it establishes formal guidelines for the provision of assistance through the Assistance Centre. By defining these policies and forwarding requests for assistance through the Assistance Centre, we hope to provide a better service, establish an accurate profile of user needs and demonstrate the number of staff needed to process the number of requests. This agreement establishes a service level contract (“SLA” or “agreement”) between October CMS and Premium Customer Support necessary to provide IT services to support and maintain the CMS platform. Effective in-scope service support is the result of maintaining consistent service levels. The following sections contain relevant information on service availability, monitoring of services available in the validity area and associated components. 15. Miscellaneous. This agreement represents the entire agreement between Agility and you regarding the purpose of this Agreement and can only be amended by a written amendment signed by an authorized Agility official or by Agility`s publication of a revised version pursuant to that agreement. Except to the extent that existing legislation, if it exists, this Agreement provides for something else, any access or use of the Services, and any litigation, claim or other matter arising from or relating to your use of the Services are governed by the laws of the Province of Ontario and by the federal laws of Canada. The United Nations Convention on International Goods Contracts does not apply to this Convention.

    The courts in the City of Toronto, Ontario, and you submit to the jurisdiction of these courts, are the appropriate places for all litigation arising from or related to one of the same disputes. The dominant party in any action or procedure to enforce this agreement is entitled to legal fees and fees. If part of this agreement is declared invalid or unenforceable, that part is interpreted as reflecting the original intent of the parties, and the other parties remain fully in force and effective. The waiving of a party to a condition or condition of this agreement or a violation of that agreement in one case will not waive that clause or condition or a subsequent violation of this Agreement. You may cede your rights under this contract to any party who agrees to its terms and conditions and agrees to be bound to it; Agility may cede its rights under this agreement unconditionally. This agreement binds the parties, their successors and the approved beneficiaries of the transfer and will do so for the benefit of the contracting parties.

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